The nation's focal point for data, information and services offered by the federal government to citizens. The Office of Citizen Services primary goal is to ensure that the public has a unified experience when accessing information from the government from the web (USA.gov and GobiernoUSA.gov), in print, and over the telephone (1-800 FED INFO). This includes new delivery channels such as social media as well as new technology such as Smartphone. We work closely with other government agenciesfederal, state, local, and internationalto collect and consolidate information and make it available to the public and share experiences that lead to better solutions. We also lead several interagency groups to share best practices and develop strategies for improving the way we provide services to the American public.